Refund policy

Return & Refund Policy

At Rahwaan Mart, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to help you with a hassle-free return and replacement process.

1. Eligibility for Returns & Exchanges

  • You can request a return or replacement within 7 days of receiving your order.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

  • Products that have been opened or used extensively are not eligible for return due to hygiene and health standards for personal care products.

2. Damaged or Incorrect Items

If your parcel arrives damaged, leaking, or with missing items:

  1. Please take clear photos or a short video of the damaged item and packaging.

  2. Contact our support team via WhatsApp or email within 48 hours of delivery.

  3. We will dispatch a fresh replacement immediately at no extra charge.

3. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3–5 business days.

  • Note: Delivery charges are non-refundable unless the return is due to an error on our end (damaged/incorrect product).

4. Contact Us

For any return or refund queries, please reach out to us:

  • WhatsApp / Phone: +92 333 4005659

  • Email: rahwaanmart395@gmail.com